Whoa, after I blogged about my review on M Hotel wedding banquet previously, I received several readers expressing their concerns as they have signed their wedding banquet package with M Hotel too. I must apologise to have gotten you girls worried sick because that was certainly not my intention. Also, I was told by many that they cannot wait for my second review to come. Because I fully understand how important this to you girls, so here I am drafting my second review 🙂
This second review will touch upon our (final) coordinator, Fiona Chong’s customer service quality and the wedding dinner held the hotel.
So continuing from part 1, after our case was taken over by Fiona, it seemed all fine initially. Actually, generally Fiona was fine but there were a handful of instances which we were not very happy about.
Cons
Lack of response and/or VERY SLOW in replying
*Readers whose coordination is Fiona, have contacted me and shared their same sentiments on Fiona in her inefficiency and lack of promptness in replying their queries.
Part of the reason this existed was because Fiona seems to take leave quite often. She informed us this as the reason for her late replies and that occurred for about 3 to 4 times on different occasions?